1.1 These general conditions of sale (hereinafter the "General Conditions") govern the online purchase of products made through the e-commerce site www.sette21.com (hereinafter the "Site") by users qualifying as " Consumer "pursuant to article 1.2 below. (hereinafter the "Consumer"). The site seven21.com is owned by Design District Srl, Via dei Bresciani 23 - 00186 Rome, Italy, tax / VAT number: 14720771006 and registration number in the Rome Business Register: RM 1541017 (hereinafter "Sette21" or " Seller"). For any need or request for information, as well as for any communication connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal, etc. - it is possible to contact the Seller, according to the methods indicated on the Site at the following addresses: email address: email@example.com - Design District Sette21, Via Giuseppe Sacconi 19 - 00196 Rome Italy.
The Customer Service will be active, on working days, from Monday to Friday, from 09:00 to 14:00.
1.2 The Products marketed through the Site are offered for sale only to customers who have reached the age of majority (18 years) and are qualified as "Consumers" in accordance with current legislation. For the purposes of these General Conditions, "Consumer" (hereinafter the "Consumer" and, together with the Seller, the "Parties") means any natural person who purchases the Products offered for sale on the Site for purposes unrelated to business activity, commercial, craft or professional carried out by the same, in accordance with the provisions of art. 3, paragraph 1, lett. a) of the Legislative Decree 6 September 2005, n. 206, as subsequently amended, most recently with Legislative Decree n. 21 of 21 February 2014 (hereinafter the "Consumer Code"). Customers who have not exceeded the age of majority and who are not qualified as Consumers are invited to refrain from placing orders for Products and / or from concluding commercial transactions through the Site without prejudice, in any case, to the Seller's right not to give following orders from minors or subjects who cannot be qualified as consumers.
1.3 If one or more sales of Products are made to a person who does not qualify as a Consumer, these General Conditions of Sale will apply to them but, in derogation from the provisions of the same: a) the buyer will not be granted the right of withdrawal referred to in Article 10; b) the buyer will not be able to benefit from the warranty on the Products indicated in Article 8 with the exception of the guarantees required by law; c) the buyer will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law; d) the sales contract concluded between the Seller and the Consumer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980; e) The decision of any disputes between the Seller and the buyer will be left to the exclusive jurisdiction of the Court of Rome.
1.4 All purchases of Products made by the Consumer through the Site are governed by these General Conditions of Sale, in the version that will be published on the Site at the time the order is sent by the Consumer to the Seller.
1.5. Simultaneously with the transmission of the purchase order for Products through the Site, the Consumer accepts that the confirmation of the information relating to the order placed and these General Conditions of sale are sent by e-mail to the address stated by the same during registration. to the Site or during the purchase process.
1.6 Any costs for Internet connection to the Site, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.
2. Characteristics of the Products and their availability in the various geographical areas
2.1. The Products are sold with the characteristics illustrated and described on the Site and according to these general conditions of sale published on the Site at the time the order is sent by the Consumer, with the exclusion of any other condition or term.
2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales. concluded from that date.
2.3. Prices, Products for sale on the Site and / or their characteristics are subject to change without notice. Before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.
2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in one of the countries indicated on the Site.
3. How to purchase the Products - Completion of each individual purchase contract
3.1. The presentation of the Products on the Site through images and settings, not binding for the Seller, represents a visual simulation of their possible use. It is a mere invitation addressed to the Consumer to formulate a contractual purchase proposal and not an offer to the public.
3.2. The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, is required to accept in full and without any reservation.
3.3. The Consumer's purchase order is accepted by the Seller by mailing it to the Consumer, to the e-mail address declared by the latter to the Seller at the time of registration on the Site, or the transmission of the order if the Consumer is not registered on the Site, with an e-mail confirming the order itself, which will contain the link to the text of these general conditions of sale, the summary of the order placed and the description of the characteristics of the ordered Product. The Consumer's order, the Seller's order confirmation and the general conditions of sale applicable to the relationship between the Parties will be filed electronically by the Seller in its computer systems and the Consumer may request a copy by sending an e-mail to the Seller at the 'address firstname.lastname@example.org.
3.4. Each purchase contract for the Products is considered defined when the Consumer receives the order confirmation from the Seller via e-mail.
4. Procedure for selecting and purchasing the Products
4.1. The Products presented on the Site can be purchased by selecting the Products and placing them in the appropriate virtual shopping cart. After the selection of the Products, to purchase the Products placed in the shopping cart, the Consumer will be invited to (i) register on the Site, providing the requested data, or (ii) to log in, if the Consumer is already registered or (iii) to provide their data in order to complete the order and allow the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (for example but not limited to: name, surname, email address, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any related communications upon purchase and shipment. The Consumer will display a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these general conditions of sale, by means of the appropriate check-box on the Site and finally, through the "Buy" button, the Consumer will be asked to confirm his order, which will then be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the payment method, among those available. If the Consumer decides for the immediate payment method (contextual to the purchase) by credit card, PayPal or immediate bank transfer, he will be required to communicate the relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card, the purchase amount will be charged exclusively at the time of transmission of the order confirmation from the Seller to the Consumer.
5. Delivery of goods and acceptance
5.1. The Site indicates the availability of the Products and their delivery times, however, such information is to be considered indicative and not binding for the Seller.
5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days starting from the day following that in to which the Consumer sent the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product pursuant to following par. 5.3.
5.3. The shipment of the Products ordered by the Consumer will take place in the manner indicated on the Site. The Consumer undertakes to promptly check as soon as possible that the delivery includes all and only the products purchased and to promptly inform the Seller of any defect in the products received or of their discrepancy with the order placed, according to the procedure of referred to in the following art. 8 of these general conditions of sale, failing which, the products will be considered accepted. Should the packaging or wrapping of the products ordered by the Consumer arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / forwarder or to accept delivery "subject to".
6. Prices, shipping costs, duties and taxes
6.1. The price of the Products is as indicated on the Site at the same time as the order is sent by the Consumer. Prices in Italy (including islands) include shipping costs, packaging costs, VAT and any indirect costs. Prices for abroad include packaging costs and VAT. Shipping costs are highlighted before order confirmation sent by the Seller to the Consumer, depending on the country. The foreign Consumer undertakes to pay the Seller the shipping costs, related duties and taxes (if applicable in the destination country) in addition to the price of the Product indicated on the Site. The products are shipped exclusively in Italy and in the countries listed on the site.
6.2. The Consumer must pay the total price to the Seller, as reported in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.
7.1. Payment can be made by debit or credit card via PayPal or by bank transfer, under the conditions described below.
7.2. Payments made by debit and credit card, the Consumer will be transferred to a secure site and the card details will be communicated directly to the bank gateway manager, an operator that deals with payments on behalf of the Seller. The transmitted data will be sent in protected mode, through the encrypted transfer of data with SSL (SecureSocketLayer) system. These data are not accessible to the Seller.
7.3. The Seller will send the tax receipt to the Consumer, in electronic format via e-mail to the indicated address. In the event of an electronic invoice request, the Consumer must fill in the fields relating to the VAT number and the Unique Code or Pec.
8. Seller's legal guarantee of conformity, reporting of lack of conformity and interventions under warranty
8.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (Consumer Code), the Seller guarantees the Consumer that the Products will be free of design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The application of any guarantee is excluded in the event of use, assembly or washing of the Product that does not comply with Product instructions / warnings provided by the Seller, or reported in the reference illustrative documentation, in the tags, labels, or instruction, assembly and / or maintenance booklets that may be attached to the Product.
8.2. Under penalty of forfeiture of this warranty, the Consumer has the duty to report any defects and non-conformities within and no later than 2 (two) months from discovery, by making a request via e-mail to email@example.com with indication defect and / or non-conformity found, providing photographic documentation, order confirmation and / or tax receipt sent by the Seller.
8.3. Following receipt of the request and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Consumer with a form, containing the "Return Code", by e-mail to the address provided by the latter during the registration process on the Site or when transmitting the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization notice bearing the "Return Code", within 30 (thirty) days of reporting the defect or non-compliance, as follows address: Design District Sette21, Via Giuseppe Sacconi 19 - 00196 Rome - Italy.
8.4. If the Seller is required to reimburse the Consumer for the price paid, the refund will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. In the event of a refund request by bank transfer, the Consumer must communicate to the Seller, via e-mail at firstname.lastname@example.org, the bank details to make the transfer in his favor and to ensure that the Seller is put in the condition to be able to return the amount due.
10. Right of withdrawal - Information
10.1. The Consumer is granted the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within the term of 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of the purchase of several Products delivered separately with a single order, from the moment the last Product was delivered.
10.2. To exercise the right of withdrawal, the Consumer must inform Sette21, before the expiry of the term referred to in paragraph 10.1 above, of his decision by sending an explicit declaration, by e-mail to email@example.com
10.3. Following the provisions of point 10.2 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return code. Within and no later than the next 14 days, the Consumer must transcribe the return code on the form referred to in point 10.2 above and return the Products to Sette21, together with the form referred to in point 10.2, duly drawn up and complete with the return code, making them be sent to: Design District Sette21, Via Giuseppe Sacconi 19 - 00196 Rome - Italy.
10.4. If the Consumer has received the product, he is required to return it to Sette21 without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if the goods are returned before the deadline of 14 days. Otherwise the risks and direct costs of returning the goods will be borne by the Consumer.
10.5. In the event of the Consumer's withdrawal, the payments he has made will be reimbursed, including delivery costs for abroad, without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These reimbursements will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests reimbursement through a different means of payment, in which case any additional costs deriving from the different means of payment chosen will be borne by the Consumer. The reimbursement may be suspended until receipt of the returned goods or until the Consumer demonstrates that he has returned the goods.
10.6. The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary for the characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), they are not complete with all their elements and accessories (including labels, wrappers, instructions and tags unaltered together with the product), not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the same amount to the residual value of the Product. For this purpose, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary for the nature, characteristics and functioning of the same and to cover the original packaging of the Products with the original packaging or other protective packaging that preserves it integrity and protects it during transport, even from writing or labels.
11. Intellectual Property Rights
11.1. The Consumer declares to be informed that all rights relating to trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site relating to the Products are and remain the exclusive property of the Owner, without that from accessing the Site and / or the purchase of the Products, the Consumer may derive no rights over the same.
11.2. The contents of the Site and the Products sold through it cannot be reproduced, neither in whole nor in part, nor transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Owner.
12. Consumer data and privacy protection
13.1. With regard to the data relating to payments by credit card, the Seller uses the services of the banking companies that adopt technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
14. Applicable law, attempt at conciliation and competent court
14.1. The General Conditions of Sale and any sales contract concluded between the Seller and the Consumers pursuant to these general conditions of sale will be governed and interpreted in accordance with Italian laws and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In any case, the rights eventually attributed to Consumers by mandatory provisions of law in force in the State of the latter will be reserved.
14.2. In the event of disputes between the Seller and a Consumer, we guarantee from now on our participation in an attempt of amicable conciliation that each Consumer can promote before RisolviOnLine, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on RisolviOnline regulations or to send a conciliation request, access www.risolvionline.com (multilanguage avalaible).
14.3 If you do not adhere to the conciliation attempt referred to in point 14.2 above or if this attempt should be unsuccessful, the dispute will be devolved exclusively to the Court of Rome, except in the event that this provision is not applied due to rules of mandatory law in force in the consumer's country of residence.